RETURNS & EXCHANGE
RETURNS & EXCHANGE
Please note that this policy is valid for orders placed within India only. For orders placed outside the country, Please E-mail us on firstname.lastname@example.org
To place your return or exchange request please click on this link.
The 15 days’ return and exchange policy allows you a timeframe to return or exchange items bought on Ishinfashions.com within a span of 15 days from the date of the receipt of the item. For a successful credit of the refund, we expect you to preserve the product in its original condition with tags intact.
Once we receive the product, it goes through a quality check and after its successful completion; we credit the amount to you through your preferred refund mode. In case the product doesn’t pass the quality check, it will be shipped back to you. Also, the processing of exchanges is subject to the availability of the stock and your address being serviceable for an exchange. Please note that an exchange can be processed only with a different size of the same product. If you wish to return or exchange your item for an alternate product, we suggest you get store credits through the return of the item and utilize them for your next purchase.
Note : For Refund,max. liability is upto order value only.
This policy has certain RULES and EXCEPTIONS, which are listed below:
- All the items purchased must be unused with their tags and packaging in the original condition.
- Place a Return request here. Follow the simple steps after pressing the ‘Return’ button. You will be given a Return ID at the end of the process, which you can save for future reference. You have to self-ship the order to us.
- Please make sure that the product is unused, unwashed with all the tags intact. We recommend you pack the product securely to avoid damage or loss during transit.
- A return request is acceptable only if the product is bought from House Ishinfashions.com desktop/mobile site or app. Products purchased from our online and offline distributors will be declined for return by us. Kindly use the same channel for exchange, refund and returns.
- Any shipping or COD charges incurred by you will not be refunded.
- The exchange policy allows swapping of sizes only. The exchange requests are processed only if your address falls under a serviceable area for our Logistics team.
- Please note that it may take up to 24 hours to update your order status in your Ishinfashions.com account.
- Please remember to check all the item details carefully. In case there is a mismatch in details of the items mentioned during raising the Return Request and the items being returned, we will conduct an internal investigation and get back to you.
- Shipping of any product without informing us is not our liability and we will not process a return/refund in this situation
- Return and Exchange requests related to one order number must be done in one go to avoid complications.
- If the product doesn’t fit you after the first exchange, please note that we will not provide any further exchange. In such cases, you may self-ship the product back to us, and we will process refund for the same. The refund will be excluding COD charges and shipping charge.
- On successful completion of a return request, we add Store Credits in your Ishinfashions.com account that can be used just like normal currency while your shop with us. Please note that the Store Credits returned are excluding shipping and COD charges.
- It may take 15 - 18 business days for the exchange to process from the date of placing the exchange & Refund request
- Ishinfashions.com may at its sole discretion, request you to share with us a screenshot of your bank statement in case of any discrepancies.